08141 - Tier 1 - Customer Support Representative (Healthcare)

Our Customer Support Representatives are the front line of our client experience. They ensure every customer feels heard, supported, and valued. This role requires excellent communication, problem-solving skills, and a passion for delivering service that goes beyond expectations.

Key Responsibilities

  • Respond promptly to customer inquiries via chat, email, phone, or social media.

  • Troubleshoot and resolve product or service issues with empathy and efficiency.

  • Escalate complex cases to the appropriate team when necessary.

  • Maintain accurate records of customer interactions in support systems.

  • Provide feedback to improve customer experience and internal processes.

  • Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.

Skills & Qualifications

  • At least 2 years of experience in Customer Support

  • Strong written and verbal communication skills.

  • Active listening and problem-solving abilities.

  • Ability to multitask in a fast-paced environment.

  • Familiarity with CRM or ticketing systems (e.g., Zendesk, Freshdesk, Salesforce).

  • Team-oriented mindset with a positive attitude.

What We Value at KlickThryv

  • Integrity – Doing the right thing, always.

  • Empowerment – Helping customers and teammates succeed.

  • Analytical Thinking – Using data to guide better support solutions.

  • Visionary Service – Going beyond transactions to build long-term relationships.

Why Join Us?

  • Be part of a growing global support agency.

  • Opportunities for career advancement and skill development.

  • Collaborative, supportive work culture.

  • Competitive compensation and benefits.